Something not working
as promised?

If your LABFRESH product isn't performing — stain-free, odour-free, wrinkle-free — file a report and our product team will make it right.

🔬 Every claim goes directly to our product team. Include as much detail as possible — it helps us investigate and improve every future garment.

Your Details

Full Name

Email Address

Order Information

Shopify Order Number

Found in your confirmation email, starts with #

PO Number

Printed on the care label inside your garment

Product Details

Product Type

Colour

Issue Type

Evidence & Description

Photo of Issue

Upload photos

JPG or PNG · Up to 5 images

Describe the Issue

✓

Thank you!

We've received your claim and will be in touch as soon as possible at the email you provided.

Questions in the meantime? hello@labfresh.eu

Claims Dashboard

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New

Resolved

Total

⌕

Issues by Category

Status Overview

Claims by Product Type

Claims Filed — Last 6 Months

	Ref	Order #	PO Number	Customer	Product	Issue	Date	Status

— —

🎧

Gorgias

New support ticket

ℹ️ This will create a new ticket in Gorgias and send an email to the customer. The claim will automatically move to Resolved.

Claim context (auto-attached) —

To (Customer email)

Subject

Message

Tag

Priority

📦

Send Replacement

Prepare a draft order for customer service to send

⚠️ Shopify API not configured. Set up now →

A draft order will be created in Shopify for — duplicating — with a €0 total and the -BI discount code. Customer service can review and complete it before sending.

Original Order #

Discount Code

Applied automatically to the replacement order

Internal Note (optional)

📋

Draft order created

A draft €0 replacement order with the -BI discount code is ready in Shopify. Customer service can review it, make any adjustments, and send it to the customer.

Review Draft in Shopify ↗

🎁

Send Gift Card

Issue a Shopify gift card to the customer

⚠️ Shopify API not configured. Set up now →

A gift card will be created in Shopify and sent directly to —. The claim will be marked Resolved.

Gift Card Value (€)

Currency

Personal Message (sent to customer)

Expiry Date (optional)

🎁

Gift card sent!

A gift card has been issued in Shopify and the customer has been notified by email. The claim has been marked Resolved.

—

Gift card code (last 4 chars)

🏷️

Generate Discount Code

Create a % or fixed amount off code for next order

⚠️ Shopify API not configured. Set up now →

A unique discount code will be generated in Shopify for — to use on their next order. The claim will be marked Resolved.

Discount Type

Discount Value (%)

Code Prefix (optional)

A random suffix will be added

Expires After (days)

Minimum Order Value (€, optional)

🏷️

Discount code generated!

This code has been created in Shopify. Share it with the customer to apply on their next order. The claim has been marked Resolved.

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Export Claims Data

Download for product team analysis

What to export

✓ Resolved cases

— claims

All claims

— claims

Current filter

— claims

New claims only

— claims

Columns to include

Export format

📊

CSV

Open in Excel or Sheets

{ }

JSON

For developers & tools

🗜️

ZIP + Images

CSV + all claim photos

Export preview
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Preparing export…

Gorgias Integration Settings

Connect your Gorgias account to create support tickets directly from the claims portal. Find your API credentials under Settings → REST API in Gorgias.

Gorgias Domain

Your Gorgias subdomain, e.g. labfresh.gorgias.com

API Username (email)

API Password / Token

Gorgias From Email (your Gorgias inbox address)

Must match an email integration connected in Gorgias

Shopify Integration

Required for Send Replacement, Gift Card and Discount Code actions. Generate a token under Shopify → Settings → Apps → Develop apps.

Shopify Store Domain

Shopify Admin API Token

Needs scopes: write_orders, write_price_rules, write_gift_cards

Cart

Something not working
as promised?

Thank you!

Claims Dashboard

Ticket created & email sent

Draft order created

Gift card sent!

Discount code generated!

Gorgias Integration Settings

Cart

Something not workingas promised?

Thank you!

Claims Dashboard

Ticket created & email sent

Draft order created

Gift card sent!

Discount code generated!

Gorgias Integration Settings

Something not working
as promised?